Shipping Policy

Last updated: August 13, 2026

We make every effort to process and ship your orders as quickly as possible. Below you will find all relevant information regarding order processing, shipping, and delivery.

1. Order Processing

Orders are generally processed within 1 to 3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed starting from the next business day.

During periods of high demand, processing times may occasionally be extended.

2. Delivery Times

Once your order has been shipped, estimated delivery times are generally:

Metropolitan France: 5 to 10 business days

Europe: 7 to 15 business days

International: 7 to 20 business days

These delivery times are estimates only and may vary depending on the destination, carrier, periods of high demand, customs procedures, or circumstances beyond our control.

3. Shipping Costs

Applicable shipping costs are displayed during checkout before payment is completed.

When free shipping is offered on our store, the conditions required to qualify for it will be clearly indicated during the ordering process.

4. Order Tracking

When tracking information is available, a tracking number will be sent to you by email after your order has been shipped.

Please note that it may take some time for tracking information to become available on the carrier’s website after shipment.

5. Shipping Address

The Customer is responsible for ensuring that all information provided when placing an order is accurate.

Please carefully check your name, shipping address, postal code, and contact details before confirming your order.

If you notice an error in your shipping address, please contact us as soon as possible at:

[CONTACT EMAIL]

Once an order has been shipped, we cannot guarantee that the delivery address can still be changed.

6. Delivery Delays

The delivery times provided are estimates.

Delays beyond our control may occur due to the carrier, weather conditions, public holidays, periods of high demand, customs procedures, or other exceptional circumstances.

If your order experiences a significant delay, please contact our customer service team so that we can investigate the status of your shipment.

7. Packages Marked as Delivered

If your tracking information shows that your package has been delivered but you have not received it, we recommend first checking with other members of your household, your neighbors, or the delivery location indicated by the carrier.

You may also contact the carrier directly using your tracking number.

If the issue remains unresolved, please contact us at [CONTACT EMAIL] so that we can assist you with the necessary steps.

8. Damaged Packages

If your order arrives damaged, please contact us promptly after receiving it.

Please provide your order number along with photographs of the damaged package and/or product.

We will review your request and provide an appropriate solution in accordance with our terms and applicable consumer protection laws.

9. Customs Duties and Taxes

For certain international orders, customs duties, import taxes, or other charges may be imposed by the authorities of the destination country.

Where these charges are not included at checkout, they may remain the responsibility of the recipient.

10. Contact Us

For any questions regarding the shipping or delivery of your order, please contact us at:

Email: [CONTACT EMAIL]

Thank you for your trust.